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A Client-Centric Approach to Engineering and Product Development

In the world of engineering and product development, it is easy to get lost in a sea of blueprints, equations and processes. After all, the field is about solving problems and finding solutions that impact people’s lives. At RFA, it’s those people who matter most.

The people leading the firms that trust us with their business. The people who are the end-users of the products we design and build, sold to them by our clients. The people at our client firms who work with our team every day to make something new or something better.

People matter most. That’s why RFA operates with clients—people—at the center of everything.

We Believe in the Value of Relationships

For us, putting people at the center means building long-term relationships with clients. Each company we work with is on its own journey, and by demonstrating that we are a high-value engineering and product development partner, we hope the company will trust us to walk beside them on that journey, as a partner.

Building relationships is not just about delivering the best product. (Although, we believe we do that, too.)

Relationships are about being there when clients need us. Availability and responsiveness are two of the key elements of the RFA culture. Our staff prides itself on being accessible to clients and ready with answers. When we don’t have an answer immediately, we research and find the answer promptly.

Our relationship-focused approach is what underpins our success. Nearly 90 percent of RFA’s collaborative, project-based work is from repeat customers. These customers know that not only will we provide exceptional final deliverables, but we will also do so while providing industry-leading customer service that keeps the client informed, up-to-date and comfortable with the entire process.

It’s Not What We Do, It’s How We Do It

Many companies across the nation provide the same products and services as we do at RFA. And while we are steadfast in our belief that no one does it better than us, the fact remains that our clients could utilize other vendors.

But we believe that no other provider focuses on clients the way we do. Our entire process is built with client satisfaction in mind. And if our process isn’t exactly what a client desires, then we adjust to create a process that is tailored specifically to that client’s needs. From project planning to final delivery, everything we do centers on the client, and high-quality output flows naturally from there.

That’s how we do it. And that’s why RFA is different.

Experience the RFA Difference

If you’ve been hesitating to outsource your engineering or product development needs, let RFA show you why we’re a partner you can trust. Contact us to find out how we can help your business grow.

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